||Appropriate work environment and adequate
resources are provided and maintained.
|| Appropriate education, training and
experience, as well as work under supervision and management.
|| Managers and Supervisors are dedicated to QA and provide an environment that supports quality documentation.
|| Designated equipment is utilized
skillfully and efficiently with proper guidelines and demonstration
for use available to transcriptionists and originators of the
|| Client demographics and originator
identification are verified and designated formats are followed.
|| English language rules are adopted
and used consistently.
||Current reference materials are made available and used consistently.
|| Visual proof reading as well as electronic
spell checking and grammar checking are performed.
|| Obvious inconsistencies, discrepancies
and inaccuracies are recognized and appropriately revised, edited
or clarified, without altering the meaning of dictation or changing
the originator's style. These are also flagged for review, or
brought to the attention of appropriate personnel for action.
|| Reasonable TAT (turnaround time)
deadlines are met.
|| Client confidentiality and systems
security are protected.
|| Document storage and retrieval guidelines
|| A mechanism for feedback to the transcriptionists is provided.